Performance Architecture: Oops! Forgot a Stakeholder
Blog: BPTrends - Performance Architecture
In their Column this month, Roger Addison and Carol Haig discuss the importance of identifying all of the stakeholders every time a new process is contemplated or an existing process is reviewed and updated. They provide a Stakeholder Analysis model to help identify your stakeholders as well as a Stakeholder Check-in model to specify stakeholders’ interests and involvement in the process development or update.
Author information
Carol Haig is a Certified Performance Technologist (CPT) and has more than 30 years of multi-industry experience partnering with organizations to improve their employees’ performance. Carol is known for her superior skills in project management, analysis and problem/opportunity identification, and instructional design and facilitation. She has consulted with executives and line managers, established and managed training departments, trained trainers, written for professional publications and mentored performance consultants. She is co-author of Performance Architecture.
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