Unified Agent Augmentation Tools: A Fractured And Disorganized Landscape In Customer Service
Blog: Forrester BPM Center of Excellence
Agent augmentation tools make the lives of contact center agents easier by enabling them to deliver high-caliber customer support. Yet today’s technology is siloed; there isn’t a unified agent augmentation solution that aggregates all of the tools that agents need and/or should have. This gap in the customer service technology market creates the conditions for […]
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