Go Beyond Surveys In CX: Learn From Two Practitioners’ Experiences
Blog: Forrester BPM Center of Excellence
At Forrester’s CX North America event, I delivered a session about going beyond surveys to measure customer experience (CX). To help convince attendees it’s possible, I asked two wonderful guest speakers to highlight their organization’s efforts to move beyond surveys in CX: TS Balaji, vice president of experience design and customer experience at Cox Communications […]
Leave a Comment
You must be logged in to post a comment.