QSRs — Digital Disruption Was Coming, But Now It’s Sink Or Swim
Blog: Forrester BPM Center of Excellence
Quick-service restaurants (QSRs) have been bracing for digital disruption for some time. However, the seismic impact of COVID-19 has catapulted restaurants into immediate disruption and left them with two options: One, they can quickly pivot and embrace digital strategies to transform the business operation and serve customers in this new climate, or two, shut down […]
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