Presenting The Forrester Wave™: Enterprise Service Management, Q4 2019
Blog: Forrester BPM Center of Excellence
In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage. Creating new market spaces is not easy, nor is it something that analyst firms can or should do on a whim. In this case, however, there was clearly momentum for the change […]
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