Jump From Burning Platform To CX Transformation
Blog: Forrester BPM Center of Excellence
In Academia we called it “publish or perish.” In Marketing we called it #StayRelevant. And in Business, it’s the “burning platform.” It’s the idea that people’s behavior is changing and competitors are taking the leap while you stay “safe” on a crumbling cliff. Sounds dire, but that’s the picture you need to paint as a […]
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