Collective Bargaining: Your Biggest Risk In The Age Of The Customer
Blog: Forrester BPM Center of Excellence
Social media has created customer groups that coalesce around a brand — in effect, a union. They collectively can and will change your corporate policy. With collective bargaining, business as usual is no longer acceptable. Are you ready for the empowered, technically savvy, and motivated customer? It’s the age of the customer: What are you […]
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