HP’s Transformation Was A Win For Customers, Culture And Cost-Savings
Blog: Forrester BPM Center of Excellence
External market factors can make business success seem out of your control. But HP Inc. found that even in a difficult market, a well-established business can uncover opportunities for cost-saving efficiencies that also contribute to delighting the customer. Their approach was to create: Alignment on definitions of the customer and the customer’s experience Governance that […]
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