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“First Time Right” — How Deautsche Telekom Improved Service Excellence, Increased Automation, and Reduced Costs

“First Time Right” — How Deautsche Telekom Improved Service Excellence, Increased Automation, and Reduced Costs

(pdf) (Presentations)
Zurich's Agile Experience: How the Agile Delivery Model Created a Fast Start for Business Transformation

Zurich's Agile Experience: How the Agile Delivery Model Created a Fast Start for Business Transformation

(pdf) (Presentations)
XMPro Blog

XMPro Blog

(Blogs)
World Wide Web Consortium (W3C)

World Wide Web Consortium (W3C)

(Links)
Workflows for e-Science: Scientific Workflows for Grids

Workflows for e-Science: Scientific Workflows for Grids

(Books)

Author:
Workflow Patterns Using BPMN 2.0

Workflow Patterns Using BPMN 2.0

(pdf) (Presentations)
Workflow Patterns

Workflow Patterns

(Links)
Workflow Modeling: Tools for Process Improvement and Application Development

Workflow Modeling: Tools for Process Improvement and Application Development

(Books)

Author: Alec Sharp, Patrick McDermott
Workflow Management: Models, Methods, and Systems

Workflow Management: Models, Methods, and Systems

(Books)

Author: Wil van der Aalst, Kees van Hee
Workflow Management Coalition (WfMC)

Workflow Management Coalition (WfMC)

(Links)
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