| Contributor | Trisotech |
| Last Updated | Thu, March 15, 2012 |
| Version | 1.0 |
| File Format | vdx |
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Extracted from BPMN 2.0 by Example (non-normative OMG document)
We can take a closer look at the ping-pong-game of account manager, support agents and software developer by switching from a single-pool-model to a collaboration diagram.